Organizational Structure and Behavioral Issues Affecting a Business College in a University During an Accreditation Process‪.‬

ABSTRACT This paper analyzes the organizational structure and behavioral issues affecting a Business College in a university during an accreditation process in the areas of process impact, leadership challenges, and customer service. Looking at the organization, three main organizational behavior challenges face them. The challenges are threefold. First, organizational behavior issues caused by accreditation by the Association to Advance Collegiate Schools of Business (AACSB) influence the organization. Secondly, the dramatic change in the leadership structure to support this accreditation effort is trying to settle into their management style and deal with the effect internal politics from their every decision. Finally, the paper discusses customer service issues pertaining to the College's customers trying to remain competitive among the local colleges and universities and establishing relationships with its customers--the students. This paper will address these organizational structure and behavioral issues. The paper identifies and properly cites current research in support of possible interventions a College of Business should implement to remedy some of the shortcomings.