This Interactive book makes up part of the suite of interactive tools offered by NCFE. This particular book aims provide learners with the skills and understanding needed to ready them for progression into business environments. The topics covered include, business culture and responsibilities, customer service, documentation, problem solving, performance management, group work and communication.
Deliver customer service in a business environment
This unit provides learners with an understanding of the needs and expectations of customers and how to deliver effective customer service.