This Interactive book makes up part of the suite of interactive tools offered by NCFE. This particular book aims provide learners with the skills and understanding needed to ready them for progression into business environments. The topics covered include, business culture and responsibilities, customer service, documentation, problem solving, performance management, group work and communication.
Manage and improve own performance in a business environment
The aim of this unit is to provide learners with the knowledge and skills to be able to plan, manage and improve own performance in a business environment.