Systems Thinking in the Public Sector
The Failure of the Reform Regime... and a Manifesto for a Better Way
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4.3 • 3 Ratings
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- £19.99
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- £19.99
Publisher Description
John Seddon's book correctly identifies why the present regime of measurements and targets is failing our citizens and customers. More importantly, it gives the reader a proven method by which to bring about real improvement in service performance and cost.
GENRE
Business & Personal Finance
RELEASED
2008
11 April
LANGUAGE
EN
English
LENGTH
224
Pages
PUBLISHER
Triarchy Press Ltd
SIZE
1.4
MB
Customer Reviews
foresthill
,
Change your Thinking
An enlightening read. Not another management fad but a whole way of looking at how we might design and manage work. An open mind is essential in getting to grips with the content.