When The Wheels Come Off

Most businesses in the visitor economy understand the value of continuity planning. Few have a plan that is current, tested, and genuinely usable under pressure. The gap between knowing it matters and actually doing it is where this book sits.
Written for tourism, hospitality and events businesses in the UK — visitor attractions, venues, accommodation providers, parks and heritage sites — it reflects the specific pressures of the sector: public-facing operations, footfall dependency, tight margins, and a reputation that takes years to build and moments to damage.
No academic frameworks. No jargon. Plain language, practical tools, and clear actions that tell you exactly what to do at every stage — before, during and after disruption.
Every chapter covers the What, the Why, and the How. By the end, you will have a plan.