Be Our Guest: Revised and Updated Edition Be Our Guest: Revised and Updated Edition

Be Our Guest: Revised and Updated Edition

Perfecting the Art of Customer Service

The Disney Institute & Theodore Kinni
    • 9,99 €
    • 9,99 €

Publisher Description

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

GENRE
Young Adult
RELEASED
2011
16 December
LANGUAGE
EN
English
LENGTH
184
Pages
PUBLISHER
Disney Book Group
SIZE
1.6
MB

Customers Also Bought

The Customer Rules The Customer Rules
The Customer Rules
2013
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
2008
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
2013
Four Seasons Four Seasons
Four Seasons
2009
The Cornell School of Hotel Administration on Hospitality The Cornell School of Hotel Administration on Hospitality
The Cornell School of Hotel Administration on Hospitality
2011
The Power of Positive Leadership The Power of Positive Leadership
The Power of Positive Leadership
2017