SustainCase: How Athens International Airport is ensuring customer and public safety

Case study: How Athens International Airport is ensuring customer and public safety


As Greece’s busiest airport, facing continuous increases in passenger traffic, safety is the top material issue for Athens International Airport (AIA). As a result, AIA takes both preventive and corrective measures regarding safety, emergency planning and preparedness, developing and maintaining a safe and resilient airport operating environment.


Customer and public safety is unquestionably the top priority for AIA as Greece’s busiest airport, facing constant increases in both domestic and international passengers. After measuring and setting targets, AIA took action to improve safety management through a number of initiatives such as a Safety Action Plan launched in the 2nd quarter of 2014, deliver crisis management training and, also, ensure airport security and fire safety, as well as customer and public health, safety and hygiene – in 2014, 149 health and safety inspections were carried out at the Airport premises –, in addition to practicing emergency exercises.


Using the GRI Standards in order to maintain and increase the value of your company


With each publication in this series the FBRH team will highlight one key impact identified by a company reporting in accordance with the GRI Standards and show how it has taken a structured, systematic approach to improving performance. With such positive action companies build trust, by dealing responsibly and conscientiously with their impact on the environment and on their stakeholders (e.g. clients, suppliers, shareholders, local communities, NGOs or local government). Stakeholders that can hold it back or stop it from reaching its objectives


By building trust your company creates loyalty and long-term commitment to its services and brands