Joseph A. Michelli

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Customer Magic – The Macquarie Way

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Guiados pelo encantamento

A experiência Zappos

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged)

The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary

Prescription for Excellence : Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged)