12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage More Books Like This

Service Profit Chain Service Profit Chain
Service Profit Chain
1997
Service Breakthroughs Service Breakthroughs
Service Breakthroughs
1990
Management and Marketing of Services Management and Marketing of Services
Management and Marketing of Services
2010
Winning in Service Markets Winning in Service Markets
Winning in Service Markets
2016
SERVICES MARKETING (9TH ED) SERVICES MARKETING (9TH ED)
SERVICES MARKETING (9TH ED)
2021
Managing Customer Service Managing Customer Service
Managing Customer Service
2013
Service Quality and Productivity Management Service Quality and Productivity Management
Service Quality and Productivity Management
2017
A Customer-oriented Manager for B2B Services A Customer-oriented Manager for B2B Services
A Customer-oriented Manager for B2B Services
2022
Business Development in Licensed Retailing Business Development in Licensed Retailing
Business Development in Licensed Retailing
2012
Complete and Balanced Service Scorecard, A: Creating Value Through Sustained Performance Improvement Complete and Balanced Service Scorecard, A: Creating Value Through Sustained Performance Improvement
Complete and Balanced Service Scorecard, A: Creating Value Through Sustained Performance Improvement
2008
Strategy Implementation Strategy Implementation
Strategy Implementation
2014
Anticipate Anticipate
Anticipate
2012
Customer Relationship Management Customer Relationship Management
Customer Relationship Management
2016
Harvard Business Review on Increasing Customer Loyalty Harvard Business Review on Increasing Customer Loyalty
Harvard Business Review on Increasing Customer Loyalty
2011
Delivering Results Delivering Results
Delivering Results
2009