A Face Concern Approach to Conflict Management--a Malaysian Perspective‪.‬

INTRODUCTION Conflict is certain as long as there is a human element present. Thus, conflict is a pervasive aspect in both social circles and professional interactions. It is put aptly by Landau, Landau and Landau (1) when they say "Conflict exists in all human relationships: it always has and probably always will". Furthermore, individuals who never experience conflict at the workplace are "living in a dream world, blind to their surroundings or are confined to solitary confinement"(2).