Getting IT Done Right: Pragmatic Wisdom for Human Service Managers

A practical guide to the unique challenges faced by Human Services Managers.
Getting It Done Right, unlike general management books, focuses on the issues uniquely faced by Human Service Managers. Vincent Pettinelli encourages Human Service Professionals to fully realize their commitment to the highest quality services by dedicating themselves to mastering essential management skills.

Getting IT Done Right is an invaluable guide for any Human Service Manager or any employee considering a move into leadership. Human Services is an environment with diverse constraints and frequently conflicting demands. Leaders are called on to solve problems not commonly found in other fields.

Getting IT Done Right addresses key issues in Human Service Management:

The role of a manager in Human Services today
How to create a successful team
How to handle the complexities of government bureaucracies, unions, and trade associations
The financial challenges of balancing client needs with available resources
Why it is critical to understand your numbers and your financial system
The politics of publicly funded systems
Challenges with finances in Human Services accountability and importance of people knowing how their charity and tax dollars are being spent
How to handle a crisis
The importance of measuring positive changes for your clients
How Human Service leaders need to manage their time
The power in creating and coordinating support systems
How to motivate employees to do their best by creating a positive culture
What to consider when deciding whether or not to move into management

And so much more... including the most important piece of advice Pettinelli would give a new Human Services manager:
As you move up in your organization, you find yourself in an increasingly rarefied environment. You are leaving the support systems that you had as a younger employee/manager. I think people need to make a conscious choice to move up the ladder. If you're willing to take the risk, there are a lot of wonderful things that are commensurate with increasing management responsibilities. Of course, there are problems & challenges, but there are wonderful experiences. - Vincent D. Pettinelli