Lokayukta: As a Machinery for Redress of Public Grievances (Report‪)‬

Modern democratic states are characterized by welfare orientation. Hence the government has come to play an important role in the socio-economic development of the nation. This resulted in the expansion of bureaucracy and the multiplication of administrative processes, which in turn increased the administrative power and discretion enjoyed by the civil servants at different levels of the government. The abuse of this power and discretion by civil servants open up scope for harassment, malpractices, maladministration and corruption; this is to say that such a situation gives rise to citizen's grievances against administration. The success of democracy and the realisation of socio-economic development depends on the extent to which the citizen's grievances are redressed. Machinery for Public Grievance in India