Measuring Customer Satisfaction Based on Service Quality Gap at a Local Bank in Vietnam. Measuring Customer Satisfaction Based on Service Quality Gap at a Local Bank in Vietnam.

Measuring Customer Satisfaction Based on Service Quality Gap at a Local Bank in Vietnam‪.‬

Journal of International Business Research 2008, Dec, 7, 3

Journal of International Business Research
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Publisher Description

INTRODUCTION The global trends and challenges in services in today's business world showed that "services companies are under a constant and dynamic change" while "customers are becoming less loyal, more price sensitive and discerning ..." (Sigala & Christou, 2006).

GENRE
Business & Personal Finance
RELEASED
2008
1 December
LANGUAGE
EN
English
LENGTH
36
Pages
PUBLISHER
The DreamCatchers Group, LLC
PROVIDER INFO
The Gale Group, Inc., a Delaware corporation and an affiliate of Cengage Learning, Inc.
SIZE
334.6
KB

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