Pegasystems A Complete Guide - 2021 Edition

Do you have visionary leaders who evangelize and are accountable for customer engagement?

Engagement level – how does the customer currently engage with you?

Has your organization aligned talent management strategy with the wider business strategy?

How comfortable are you with your organization using AI to interact with you?

How does your organization know if it is truly succeeding with customer engagement?

Is your organization currently structured to foster and promote innovation?

What can an enterprise software organization teach you about the future of work?

Where does the call center fit in with your organizations omnichannel strategy?

Which best describes the engagement of your organizations important customers?

Which technologies have you used or encountered in the last year?


This Pegasystems Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Pegasystems challenges you're facing and generate better solutions to solve those problems.


Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.



Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'



This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Pegasystems investments work better.



This Pegasystems All-Inclusive Self-Assessment enables You to be that person.



INCLUDES all the tools you need to an in-depth Pegasystems Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Pegasystems maturity, this Self-Assessment will help you identify areas in which Pegasystems improvements can be made.



In using the questions you will be better able to:



Diagnose Pegasystems projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.



Implement evidence-based best practice strategies aligned with overall goals.



Integrate recent advances in Pegasystems and process design strategies into practice according to best practice guidelines.



Using the Self-Assessment tool gives you the Pegasystems Scorecard, enabling you to develop a clear picture of which Pegasystems areas need attention.



Your purchase includes access to the Pegasystems self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.