The Customer service representative Handbook - Everything You Need To Know About Customer service representative

What makes an effective Customer service representative professional?

The measure of the professional is the ability to 'get the right things done.' This usually involves doing what other people have overlooked as well as avoiding what is unproductive. Intelligence, imagination, and knowledge may all be wasted in a Customer service representative job without the acquired habits of mind that mold them into results.
Robin Herring identifies the practices essential to Customer service representative effectiveness that can, and must, be learned.
Ranging widely through the annals of Customer service representative Robin Herring demonstrates the distinctive skill of the professional and offers fresh insights into new and seemingly obvious business situations.
PLUS, INCLUDED with your purchase, are real-life document resources; this kit is available for instant download, giving you the tools to navigate and deliver on any Customer service representative goal.