The "How To" of Customer Service The "How To" of Customer Service

The "How To" of Customer Service

Management Training Australia
    • €3.49
    • €3.49

Publisher Description

This book covers the essentials of customer service

Chapter one: The importance of customers
Chapter two: The effect of good and bad customer service
Chapter three - Customer satisfaction and loyalty
Chapter four - Attitudes and skills for good customer service
Chapter five - Add on selling (up-selling) can be good customer service
Chapter six - Engaging with customers
Chapter seven - Dealing with complaints and difficult people
Chapter eight - Testing your customer service

GENRE
Business & Personal Finance
RELEASED
2015
2 January
LANGUAGE
EN
English
LENGTH
16
Pages
PUBLISHER
Wayne Back
PROVIDER INFO
Draft2Digital, LLC
SIZE
186.9
KB

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