Libri
A Study on Customer Satisfaction, Service Quality and Company Image: An Empirical Analysis (Report)
2001
A Preliminary Investigation of Web Retailers' Online Privacy Practices.
2004
Matching Sales Management Behavior with Organizational Strategy (Manuscripts)
2001
Customer Delight: A Review.
2010
Electronic Commerce: The Emerging Technology for Tomorrow's Businesses.
2004
Negotiating Successfully in Cross-Cultural Situations (Company Overview)
1998