Joseph A. Michelli

Libri

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2016
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
2008
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
2006
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
2013
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
2011
Customer Magic – The Macquarie Way Customer Magic – The Macquarie Way
Customer Magic – The Macquarie Way
2024

Audiolibri

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged) The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)
2014
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged) Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)
2014
The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary
2022
The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged) The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged)
The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged)
2022
Stronger Through Adversity : World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Stronger Through Adversity : World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Stronger Through Adversity : World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
2021
Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]: 5 principios probados para crear sinergia con tus clientes, tus productos y tu personal (Unabridged) Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]: 5 principios probados para crear sinergia con tus clientes, tus productos y tu personal (Unabridged)
Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]: 5 principios probados para crear sinergia con tus clientes, tus productos y tu personal (Unabridged)
2023