Crucial Conversations : Tools for Talking When Stakes are High, Third Edition

A Comprehensive Study Guide of Crucial Conversations : Tools for Talking When Stakes are High, Third Edition

Crucial Conversations: Tools for Talking When Stakes are High is the best-selling, self-help book by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzer. In it, the authors use behavioral principles to help explain why people tend to avoid crucial conversation in all aspects of their lives, personal and professional. They explain the benefit of dialogue, comparing it to a pool that needs to be as deep as possible, with everyone pouring their “water” into it. Then, they help provide a road map to get the conversation off on the right foot, starting from the imperative self-awareness required to even be aware that one is taking place. With simple, easy to remember steps, the authors explain how to establish mutual purpose and respect, and what to do if things get off track. Finally, they suggest how to move from discussion to action.

Crucial Conversations has eleven chapters: Chapter 1: What’s A Crucial Conversation And Who Cares?, Chapter 2: Mastering Crucial Conversations. The Power of Dialogue. Chapter 3: Start With Heart. How to Stay Focused on What You Really Want, Chapter 4: Learn to Look. How to Notice When Safety is at Risk, Chapter 5: Make it Safe. How to Make it Safe to Talk about Almost Anything. Chapter 6: Master My Stories. How to Stay in Dialogue when You’re Angry, Scared or Hurt, Chapter 7: STATE My Path. How to Speak Persuasively, Not Abrasively, Chapter 8: Explore Others’ Paths. How to Listen When Others Blow Up or Clam Up, Chapter 9: Move to Action. How to Turn Crucial Conversations into Action and Results, Chapter 10: Yeah, But. Advice for Tough Cases, and Chapter 11: Putting It All Together. Tools for Preparing and Learning.


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⁃ A Detailed Introduction
⁃ A Comprehensive Chapter by Chapter Study Guide
⁃ Etc

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