Electronic Government Initiatives in the Public Service of Namibia (Report‪)‬

Introduction There are many definitions of e-government, but all reflect the same thing; that is, it is about government employing information and communication technologies (ICT) to democratise access to information and enhance service delivery to its customers which include citizens and businesses. Fang (2002) cited in Rose, (2004) defines e government as 'a way for governments to use the most innovative ICT, particularly web based Internet applications, to provide citizens and businesses with more convenient access to government information and services and to provide greater opportunities to participate in democratic situations and processes'. This is not far from the definitions such as 'the online exchange of government information with, and the delivery of services to, citizens, businesses and other government agencies' (International Organization of Supreme Audit Institutions (INTOSAI) Standing Committee on Information Technology, 2005). Some countries use a wide definition of e-government to include all electronic delivery of services including telephone, fixed lines or mobile in addition to the use of the Internet (INTOSAI, 2005).