The Satisfaction Level of Universiti Teknologi Mara Sarawak's Staff Towards University Environment/ Le Niveau de Satisfaction Du Personnel de L'universite des Technologies Mara Sarawak Vers L'environnement (Report‪)‬

1. INTRODUCTION During the last decade, considerable attention has been devoted to the idea of improving the overall quality of university and one aspect that can contribute to the overall quality of a university is the campus environment. Put simply, campus climate refers to the overall atmosphere of the university. Campus climate refers to the behaviours within a workplace or learning environment which can influence whether an individual feels safe, listened to, and treated fairly and with respect. It also refers to the organization's structures, policies and practices; the attitudes and values of its members and leaders; and the quality of personal interactions and communications. Climate surveys serve as an essential means for determining the nature of universities' 'campus climate' in order to gauge how campus communities are responding to demographic changes, to the need to foster inter-group cooperation and to the need to evaluate universities' 'comfort level'. Climate surveys enable universities to identify potential areas that may need to be addressed in order to create a 'welcoming' environment for faculty, staff and students from diverse backgrounds. Such a 'welcoming' environment has been increasingly recognized as being instrumental in contributing to student successes and in retaining students and talented faculty. Organizational climate has been defined as the collective personality of a university, college or enterprise. It has also been described as the atmosphere which is created by the social and professional interactions of the individuals of the college. As stated by Sargeant (1967) "Climate may be pictured as a personality sketch of a school. As personality describes an individual so climate defines the essence of an institution ... "(p. 3). Moreover, the organizational climate of a university affects the overall atmosphere of a particular institution to such an extent that one can sense the climate present in the university or college almost immediately upon entering the building (Roucche and Baker, 1986).