Root Cause - Using the 5 Whys: Developing Leadership Skills, Part 12 (Unabridged‪)‬

Dr. Liker's book, Developing Lean Leaders at All Levels: A Practical Guide was a 2016 winner of the Shingo Research and Professional Publication Award. We have taken the time to extract the individual seminars and lectures of Dr. Liker used to create this world-renowned publication and offer them in a series of bite-sized, topic-specific learning modules.

Follow along as we hear Dr. Liker at those actual presentations delivered first-hand to the students of Lean and Lean Practitioners.

Follow along as Dr. Liker explains the Lean Leadership Development Model (LLDM), and how it aligns with the accepted principles of operational excellence. Learn about the behaviors required to sustain it long-term. Understand how leadership must walk the talk of True North. Find out how to actively engage in developing lean leader skills.

The teaching objectives for this section are the following:


Identify three common mistakes in problem-solving
Demonstrate root cause analysis as a narrowing and focusing process
Associate countermeasures with hypotheses that should be tested