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ブック
The Frictionless Organization The Frictionless Organization
The Frictionless Organization
2022年
He Was and Is and Always Will Be He Was and Is and Always Will Be
He Was and Is and Always Will Be
2025年
Zero Complaints Zero Complaints
Zero Complaints
2025年
The Major Battles of the First World War The Major Battles of the First World War
The Major Battles of the First World War
2023年
The Unprevented War The Unprevented War
The Unprevented War
2023年
Your Customer Rules! Your Customer Rules!
Your Customer Rules!
2014年

オーディオブック
¡Tu cliente manda! ¡Tu cliente manda!
¡Tu cliente manda!
2021年
Your Customer Rules! : Delivering the Me2B Experiences That Today's Customers Demand Your Customer Rules! : Delivering the Me2B Experiences That Today's Customers Demand
Your Customer Rules! : Delivering the Me2B Experiences That Today's Customers Demand
2022年
The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
2008年