James L. Heskett

ブック
The Value Profit Chain The Value Profit Chain
The Value Profit Chain
2010年
What Great Service Leaders Know and Do What Great Service Leaders Know and Do
What Great Service Leaders Know and Do
2015年
Service Profit Chain Service Profit Chain
Service Profit Chain
1997年
Service Breakthroughs Service Breakthroughs
Service Breakthroughs
1990年