Shep Hyken

Hábitos magnéticos

I'll Be Back

The Cult of the Customer

Be Amazing or Go Home

The Convenience Revolution

The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

The Convenience Revolution : How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

I'll Be Back: How To Get Customers To Come Back Again & Again

Creating the Loyalty Mindset: Moments of Magic

Be a Star with Your Customers and Keep Them Forever: Moments of Magic®

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone (Unabridged)