Quality Function Deployment
Bossert
Guide to Preparing the Corporate Quality Manual
Bernard Froman
Statistical Process Control in Automated Manufacturing
Keats
Statistical Process Control
Roger W. Berger & Thomas H. Hart
Specification Writing and Management
Max Mcrobb
Achieving Excellence in Business
Kenneth E. Ebel
Understanding ISO 9000 and Implementing the Basics to Quality
D.H. Stamatis
Ensuring Software Reliability
Ann Marie Neufelder