A Waiter's Guide to Navigating the Underbelly of the Restaurant World

A concise guide to the restaurant industry as seen through the eyes of a waiter, with helpful advise on subjects and issues such as communication, reading guests and handling mistakes not usually tackled and trained. This book has plenty of useful tips that are handy not only for waiters but managers and owners as well. Regular stories on personal experiences and humour make this a pleasant, quick read.