Dissertation Proposal: Development of a recommendation on the implementation of IT service management on the basis of ITIL in SMEs

This assignment requires you to develop a research proposal for a piece of extended academic research suitable for undertaking as dissertation part for your masters degree. You are to produce a research proposal, which addresses the following areas:

- your background information (details), including justification of your experience to undertake the research (or a plan of how you would achieve the necessary experience in advance of the project commencing)

- research question and clearly defined research aims

- a critical literature review that contextualizes the proposed work in existing theory, and a written bibliography

- identification of the tasks necessary to complete the work;
including for each task: outline of the task, proposed start date, proposed end date, estimated ‘effort’ in hours, and expected deliverable(s). Note – assume a total maximum of six months to complete the research from start to finish.

- an overview of the methodology (strategy and methods) that would be used to complete the research project