Everyone a Winner

How do you make everyone on your team a winner? Captain D. Michael Abrashoff, author of the New York Times and Wall Street Journal bestseller It’s Your Ship, provides four easy steps: Figure out what’s wrong, enlist your people in the cause of fixing it, persuade them to take ownership, and never, ever declare victory. He brings his approach to life with the examples of Apple's Steve Jobs, the Ryder Cup's Paul Azinger, and Starbucks' Howard Schultz. It's leading-edge leadership.