Fault Solutions 365

Fault Solutions 365 is the Telecom Support Division of Ansaback. We support more than 100 Telecoms companies in the UK by providing 24/7 call handling across more than 20 different products.


We have more than 190 agents handling 1st line support calls for fixed line, mobile, VoIP, SIP, Broadband and many other products. We have also recently started supporting NGN and hosted telephony products.


We also support some customers MVNO services helping to provide mobile support, mobile billing support as well as handling all lost/stolen mobile enquiries.


Most of our telecoms clients also like to use us as part of their Business Continuity Plan and we work with them closely to implement this.