If You Want Them to Listen, Talk Their Language

As a leader, team member, mum or dad, it’s not enough for people to just hear you, they also have to listen and understand. If you are to avoid misunderstanding and conflict, and for others to always be motivated and happy, you have to be able to individualise your communication. This book explains the concepts of ‘Process Communication Model®’ and how the skills to observe and decode others’ behaviour will allow you to form and maintain relationships based on constructive communication.