IT Projects and IT Operations go Hand in Hand

The idea for this book is stemmed from the questions the author is frequently asked by project managers and service management practitioners working in the information technology industry. These questions centre around the difference between change, project and release management, and the value of using release management in projects. In addition, the author is frequently asked whether project managers should adhere to the IT operational processes. The most interesting question the author found is, ‘Can I deal with a project as a change’? These questions, in addition to the author's experience of projects failing because of the lack of a handover process, influenced the author to think about the integration model that can provide a seamless IT Operating model. This book aims to help solve the conflict between IT operations and IT projects, by providing a seamless IT operating model, considering the various best practices that can be used in IT management. This book will be of interest to project managers, CTOs, CIOs, IT managers, ITSM practitioners, IT specialists, IT consultants, governance practitioners, change managers,and transition managers. It will help address many issues that exist between IT projects and the IT operational relationship.