Know How

Turn Your Know-How Into Someone Else’s Know-How-To


Everyone—whether subject matter experts, proficient performers, managers, coaches, or co-workers—will need to transfer knowledge to others at some point in their life. And, often, that responsibility falls to an occasional trainer, someone with considerable knowledge and experience on how to perform a task, but little expertise to successfully transfer their know-how to another. What they need is a great resource to round out their repertoire of training skills.


Enter Know-How. This easy-to-read book lays out a simple-to-follow path to help the trainers and occasional trainers with whom you work improve their impact. Adding to the sustained influence of their previous books, especially Telling Ain’t Training, Harold and Erica have written a fun, effective guide on how to make your know-how stick to another’s brain.


The 12 chapters each focus on a single theme and are sequenced like stepping-stones to help you understand how to best transfer know-how to those who learn from you. Chapters include brief explanations, guidance, tools, activities, tangible and accessible examples of real-world applications, and a summary exercise to reinforce your retention of key points. Discover what you need now to quickly get people learning and up-to-speed. No fumbling, bumbling, rambling, or messing with people’s heads—this book delivers know-how.