Managing Customer Service Managing Customer Service
    • ¥7,400

発行者による作品情報

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

ジャンル
ビジネス/マネー
発売日
2013年
6月17日
言語
EN
英語
ページ数
120
ページ
発行者
Taylor & Francis
販売元
Taylor & Francis Group
サイズ
4.9
MB
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Winning in Service Markets Winning in Service Markets
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Anticipate Anticipate
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12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage 12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
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The Broken Link The Broken Link
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Planning to Work Efficiently Planning to Work Efficiently
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Recruiting, Selecting and Inducting New Staff in the Workplace Recruiting, Selecting and Inducting New Staff in the Workplace
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Giving Briefings and Making Presentations in the Workplace Giving Briefings and Making Presentations in the Workplace
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Influencing Others at Work Influencing Others at Work
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Managing the Efficient Use of Materials Managing the Efficient Use of Materials
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Introduction to Leadership Introduction to Leadership
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Planning to Work Efficiently Planning to Work Efficiently
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Recruiting, Selecting and Inducting New Staff in the Workplace Recruiting, Selecting and Inducting New Staff in the Workplace
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Giving Briefings and Making Presentations in the Workplace Giving Briefings and Making Presentations in the Workplace
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Influencing Others at Work Influencing Others at Work
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Managing the Efficient Use of Materials Managing the Efficient Use of Materials
2012年