Managing Customer Service Managing Customer Service
Institute of Learning & Management Super Series

Managing Customer Service

Institute of Leadership & Management
    • ¥7,400
    • ¥7,400

Publisher Description

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

GENRE
Business & Personal Finance
RELEASED
2013
June 17
LANGUAGE
EN
English
LENGTH
120
Pages
PUBLISHER
Taylor & Francis
SELLER
Taylor & Francis Group
SIZE
4.9
MB

More Books Like This

Management and Marketing of Services Management and Marketing of Services
Management and Marketing of Services
2010
Winning in Service Markets Winning in Service Markets
Winning in Service Markets
2016
Anticipate Anticipate
Anticipate
2012
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage 12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
2013
The Broken Link The Broken Link
The Broken Link
2018
Rethinking Sales Management Rethinking Sales Management
Rethinking Sales Management
2011

More Books by Institute of Leadership & Management

Introduction to Leadership Introduction to Leadership
Introduction to Leadership
2012
Planning to Work Efficiently Planning to Work Efficiently
Planning to Work Efficiently
2012
Recruiting, Selecting and Inducting New Staff in the Workplace Recruiting, Selecting and Inducting New Staff in the Workplace
Recruiting, Selecting and Inducting New Staff in the Workplace
2013
Giving Briefings and Making Presentations in the Workplace Giving Briefings and Making Presentations in the Workplace
Giving Briefings and Making Presentations in the Workplace
2013
Influencing Others at Work Influencing Others at Work
Influencing Others at Work
2012
Managing the Efficient Use of Materials Managing the Efficient Use of Materials
Managing the Efficient Use of Materials
2012

Other Books in This Series

Introduction to Leadership Introduction to Leadership
Introduction to Leadership
2012
Planning to Work Efficiently Planning to Work Efficiently
Planning to Work Efficiently
2012
Recruiting, Selecting and Inducting New Staff in the Workplace Recruiting, Selecting and Inducting New Staff in the Workplace
Recruiting, Selecting and Inducting New Staff in the Workplace
2013
Giving Briefings and Making Presentations in the Workplace Giving Briefings and Making Presentations in the Workplace
Giving Briefings and Making Presentations in the Workplace
2013
Influencing Others at Work Influencing Others at Work
Influencing Others at Work
2012
Managing the Efficient Use of Materials Managing the Efficient Use of Materials
Managing the Efficient Use of Materials
2012