Pragmatic Application of Service Management
The Five Anchor Approach
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- ¥3,000
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- ¥3,000
Publisher Description
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
GENRE
Computers & Internet
RELEASED
2016
December 15
LANGUAGE
EN
English
LENGTH
104
Pages
PUBLISHER
IT Governance Publishing
SELLER
IT Governance
SIZE
4.6
MB