Resilient In Conflict

This book offers a roadmap for how managers can apply mindfulness — that is, attention and intentionally purposefully placed — to conflict. While it might not seem like it, conflict offers a gift: the opportunity to develop our fortitude and capacity — that is, resilience — to be in conflict with courage, skillfulness, and wisdom. Managers don’t have to engage in habitual, reactive behaviors that lead to destructive organizational outcomes. Instead, managers can foster workplaces where relationships are stronger, decisions are of higher quality, and strife is diminished. How? By using the SNAP BC TM approach discussed in this book, managers can gain greater confidence, insight, and resilience to lead and model skillful, compassionate conflict self-management.