SVA: The next generation SLA SVA: The next generation SLA

SVA: The next generation SLA

Ernie Zibert

発行者による作品情報

A must read for any sourcing professional. The e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

ジャンル
ビジネス／マネー
発売日
2014年
2月11日
言語
EN
英語
ページ数
7
ページ
発行者
Ernie Zibert
販売元
Draft2Digital, LLC
サイズ
225.2
KB

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