SVA: The next generation SLA SVA: The next generation SLA

SVA: The next generation SLA

Ernie Zibert

発行者による作品情報

A must read for any sourcing professional. The e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

ジャンル
ビジネス／マネー
発売日
2014年
2月11日
言語
EN
英語
ページ数
7
ページ
発行者
Ernie Zibert
販売元
Draft2Digital, LLC
サイズ
225.2
KB

こちらもおすすめ

The Art of Saas The Art of Saas
The Art of Saas
2015年
Service-Oriented Architecture Service-Oriented Architecture
Service-Oriented Architecture
2008年
AMS: The next stage in the evolution of IT Outsourcing AMS: The next stage in the evolution of IT Outsourcing
AMS: The next stage in the evolution of IT Outsourcing
2012年
The Next Wave of Technologies The Next Wave of Technologies
The Next Wave of Technologies
2010年
Auditing Cloud Computing Auditing Cloud Computing
Auditing Cloud Computing
2011年
M&A Information Technology Best Practices M&A Information Technology Best Practices
M&A Information Technology Best Practices
2013年

Ernie Zibertの他のブック

Sourcing’s Five Critical Governance Processes Sourcing’s Five Critical Governance Processes
Sourcing’s Five Critical Governance Processes
2012年
The Science of Sourcing Governance The Science of Sourcing Governance
The Science of Sourcing Governance
2011年
Outsourcing’s Two Evils Outsourcing’s Two Evils
Outsourcing’s Two Evils
2012年
AMS: The next stage in the evolution of IT Outsourcing AMS: The next stage in the evolution of IT Outsourcing
AMS: The next stage in the evolution of IT Outsourcing
2012年
Difference between $1 million and $1 billion IT sourcing deals Difference between $1 million and $1 billion IT sourcing deals
Difference between $1 million and $1 billion IT sourcing deals
2011年
The SDM Formula: How Many Accounts Can One SDM Manage? The SDM Formula: How Many Accounts Can One SDM Manage?
The SDM Formula: How Many Accounts Can One SDM Manage?
2014年