The Crisis Response Handbook

The Crisis Response Handbook explains how to prepare for, and respond to, crisis events.

This handbook first explains how to build and maintain a robust crisis response capability. Without having a strong foundation in place—including teams, policies, plans and preparedness—an organisation won’t be able to respond to a crisis.

From there, the handbook focuses on how to effectively respond to a crisis event. The last chapter shares techniques and ‘best practices’ learned over 20 years of practicing crisis response.

Written specifically for people who are members of Crisis Response Teams, this handbook provides you the processes, tools and techniques essential to be able to successfully respond to a crisis.