The Employee Experience

The Employee Experience: A Capstone Guide to Peak Performance is a book about people—celebrating people, appreciating people, letting them be heard, engaging them in meaningful ways, and leading them to greatness.


A superior employee experience is the driving force behind a thriving organization. It starts with effective leadership—putting customers second and your employees first.


In our work over the past decade, we’ve uncovered a collection of solutions that have been used over and over to achieve positive results. This book, which is as enjoyable to read as it is informative, is a means to get these solutions in your hands. Whether you are leading an organization-wide transformation, a new leader just starting out, or maybe just looking for a few tips to elevate your leadership, your team, or your results—this book is filled with real stories and real solutions that can help.