Digital Library Services: Perceptions and Expectations of User Communities and Librarians in a New Zealand Academic Library‪.‬

The introduction of modern information technology and information resources in a dynamic digital format has forced libraries to make changes to the way that they provide services. As more and more information sources become available online, many libraries are introducing digital services. The aim of these services is to broaden the range of information resources available and to add value to their content by making them accessible through telecommunication networks so that users can access them anytime and anywhere. Academic libraries have changed dramatically over the past decade with the aim of improving performance in their specialised functions and roles. With the aid of modern digital technology and information resources, university students and staff can access their libraries' collections remotely and conveniently to get the information they require. This research (1) follows the user-driven and value-added theory suggested by Taylor (2) to find the extent of differences in perceptions, expectations and satisfaction relating to digital services and the reasons for these differences with the aim of delivering more satisfactory, convenient and practical services. This research reveals how well users feel their library meets their research needs, what librarians think users' information needs and preferences are, and whether users' preferences are different from librarians' perceptions of those preferences by examining the following hypotheses: