Six Sigma Software Quality Improvement

Proven techniques for improving software and process quality with Six Sigma

This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.

The success stories reveal how:

Motorola minimized business risk before changing business-critical applications

TCS improved fraud detection for a global bank

Infosys improved software development productivity for a large multinational bank

IBM reduced help desk escalations and overhead activities

EMC improved development productivity

Motorola realized significant cost avoidance by streamlining processes and project documentation

Xerox achieved high-speed product development

Seagate reduced application downtime and improved availability to 99.99%

Cisco successfully reinvented its Six Sigma program

Convergys injected Six Sigma into the company's DNA

Thomson Reuters' Six Sigma program gathered significant momentum in a short time

Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more