Expect a Lot, Care a Lot

Most leaders believe they have to choose between driving results and supporting their people. Expect a Lot, Care a Lot shows how the best leaders do both at the same time.

Grounded in research across sixty countries and refined through thousands of real-world implementations, the authors introduce six critical practices that consistently move teams into the highest levels of engagement and performance.

These six practices show leaders how to:

• Align purpose and performance so people know what matters—and why
• Communicate as a coach to unlock ownership and capability
• Delegate in ways that build capacity, not dependency
• Use feedback as daily fuel for growth and results
• Manage energy as a renewable asset, not something to expend
• Turn one-on-ones into the engine of trust, clarity, and accountability

Practical, repeatable, and grounded in how work actually gets done, each practice translates directly into everyday leadership behavior. Whether you lead a small team or a global organization, Expect a Lot, Care a Lot offers a clear, proven system for driving performance while strengthening the people who make it possible.