Skills for Business

This Interactive book makes up part of the suite of interactive tools offered by NCFE. This particular book aims provide learners with the skills and understanding needed to ready them for progression into business environments. The topics covered include, business culture and responsibilities, customer service, documentation, problem solving, performance management, group work and communication. 


Respond to change in a business environment


This unit aims to provide learners with an understanding of the reasons for change in a business environment, the impact change can have on people within an organisation and how they can support change within a business.