Green 2 Golden

Customer Success is a critical strategic element for today's high-tech companies. Your success is all about the customer's ability to generate real ROI. This is never been truer than in the software industry.

Technology industry veteran, Jackie Golden, now shares her decades of experience teaching companies how to maximize growth by optimizing customer success. Green 2 Golden shows exactly how to build a corporate model that creates and nurtures loyal customers by generating real customer ROI. The book offers simple, practical, and proven strategies to create entrenched and loyal customers who promote your solution due to their realized value and success.

Green 2 Golden details a Customer Experience framework that empowers your company to focus on how to create customer success as a corporate way of life. Its' explanation of the Customer Life Cycle provides the details on how to focus on creating real value and ROI for your customers. The book's practical tools enable you to get to work right away to benefit your customers and your company.

Green 2 Golden is not a bunch of theories. Instead, Jackie Golden shares the strategies and tactics that work and are derived from her proven track record in helping to transform high-tech companies. She reveals the details of creating the practical strategies, foundational elements, and shortcuts for defining and developing customer programs that pay off long-term.

Customer success is a corporate way of life. Learn what it's like to transform your company into a customer centric team where delivering long-term success for customers is at the very heart of your company's growth strategy.