Implementing Imaging Technology in Graduate Admissions at Georgia Southern University (Case Study‪)‬

CASE DESCRIPTION This case concerns the implementation of a document imaging and workflow routing system in a university graduate admissions context--a setting familiar to both students and faculty. Secondary issues include the identification of bottlenecks and inefficiencies in paper-intensive manual processes, an appreciation for the organizational and management challenges associated with the introduction of new processes and systems, and recognition of strategic/competitive advantages afforded by the adoption of information technologies. The case has a difficulty level of 3-4 and would be appropriate for junior-to-senior level students. The case is designed to be taught in two class hours and is expected to require 2-4 hours of outside preparation by students. It might also be helpful to invite representatives from your campus graduate (or undergraduate) admissions office to join in the discussion of this case.