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Excerpt From Summary of Amy C. Edmondson's The Fearless Organization
The author was working in the NICU of a large urban hospital, and saw first-hand the problems that could occur when doctors and nurses did not work together.
Interpersonal risks are what nearly everyone seeks to avoid, and speaking up can be extremely risky. Most of us learn how to manage these risks relatively early in life, and at work, this often results in poor service and innovation being stifled.