Joseph A. Michelli

Books

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
2019
Leading the Starbucks Way (PB) Leading the Starbucks Way (PB)
Leading the Starbucks Way (PB)
2013
Customer Magic – The Macquarie Way Customer Magic – The Macquarie Way
Customer Magic – The Macquarie Way
2024
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
2020
Guiados pelo encantamento Guiados pelo encantamento
Guiados pelo encantamento
2018
A experiência Zappos A experiência Zappos
A experiência Zappos
2013

Audiobooks

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged) The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)
2024
The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged) The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged)
The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged)
2022
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged) Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)
2014
The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary
2022
Stronger Through Adversity : World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Stronger Through Adversity : World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Stronger Through Adversity : World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
2021
Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]: 5 principios probados para crear sinergia con tus clientes, tus productos y tu personal (Unabridged) Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]: 5 principios probados para crear sinergia con tus clientes, tus productos y tu personal (Unabridged)
Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]: 5 principios probados para crear sinergia con tus clientes, tus productos y tu personal (Unabridged)
2023