[U] Besel v. Viking Insurance Company of Wisconsin

Mark Ralston, the insured of Viking Insurance Company (Viking), crashed his truck while driving under the influence of alcohol and injured his passenger Robert Besel. Mr. Besel asked Viking several times to pay Mr. Ralstons policy limit. Viking did not respond consistently to Mr. Besels letters and calls, it did not move promptly to investigate and settle his claim, it did not communicate with Mr. Ralston regarding Mr. Besels claim prior to litigation, and it lost Mr. Besels claim file.