VICIdial® Recipes

Like having a seasoned Vicidial consultant standing over your shoulder.


Save hundreds of dollars in consulting fees by getting answers that aren't covered in the official manual!


VICIdial Recipes reveals the author's answers (or processes) to the top questions he gets after a Vicidial system is up and running, plus additional recipes he thinks every call center owner would be crazy to not implement – from properly securing your dialer, to setting up multiple carriers for failover when your main VoIP carrier goes down. This set of recipes is intended to keep your dialer running efficiently, effectively, and (most importantly!) profitably.


Here's some of what you'll get answers to:


- Loading Leads

- Transferring Calls

- Converting and Uploading Audio Files

- Setting up an Inbound Carrier

- Setting up a Private Instant Messaging Server with Openfire

- Migrating the Database to a New Server

- Offloading Recording and Backups to ViciRecordings

- Why You Want More than One Carrier, and how to Set Up a Failover Dialplan

- Securing Vicidial with Fail2ban

- Using the API with your Lead Vendor

- How to Monitor Your Agents’ Calls in the Real-Time Screen

- Speeding Up Lead Loading Using the Template Maker

- Turning a Broadcast Campaign Off and On with a Remote Agent

- Properly Load Balancing Softphones

- Checking for Carrier Problems Using the Carrier Log

- One-Way Audio After Changing a Server's IP Address

- “Access Forbidden!” when Checking Call Recordings

- Simple Database Performance Upgrade

- Repairing the Database After A Power Outage

- Scheduling Backups Using ADMIN_backup.pl

- Generating Phone Extensions in Bulk